Privacy Questions Players Ask
No. We do not sell or trade your contact details to any third party, including other operators. Your phone number is used only to verify your account and send you withdrawal confirmations. You control whether you receive marketing messages through your account settings.
Account data is deleted or anonymised within thirty days of closure. However, transaction records—deposit dates, withdrawal amounts, payment method used—must be retained for seven years to comply with Indonesian financial regulations. These records are not linked to your identity.
Yes. Log into your account and visit Settings > Privacy > Request My Data. You'll receive a complete export of your name, email, phone, account history, login timestamps and game activity within two business days.
No. Payment details are encrypted and held in a separate, PCI-compliant system. Your game account contains only a reference to your payment method, not the actual card or wallet details. This separation protects you if any single system were ever compromised.
Before your first payout, we confirm the phone number and email linked to your account. We send a code to both; you verify both to unlock withdrawals. After that first verification, future withdrawals happen faster because we've already confirmed who you are.
Your account remains in our system with all data intact. We do not delete inactive accounts automatically. If you decide to close your account formally, we begin the anonymisation process. Inactive does not mean forgotten—you retain full access to your account history anytime you log back in.
Yes. You can clear cookies in your browser settings or use private-browsing mode. If you delete cookies, you'll be logged out automatically and asked to enter your credentials on next visit. No account data is lost—cookies just make the experience faster and more convenient.
